Most companies in the US are small businesses, owned by either a single person or a couple of individuals. What happens when the sole owner or an individual owner dies? Did they have a will? Were there provisos in the management agreement (should it be an LLC/Partnership) that defines continuity? Without one, the company will […]
Read More »Customer Service, part of the value proposition of any company. Here is my story with three organizations, large companies, listed companies. All three need to improve their customer service, but two of them provided “truly despicable service”. Customer Service stories I recently had fraud on my American Express Card. The responses by Google and Uber can only be […]
Read More »A recent report from the Financial Executives International’s Financial Executives Research Foundation has some interesting highlights. The report outlines those startups that bring on a CFO sooner than later do better. Startups and the CFO “For a startup company the CFO is probably going to sit at the intersection of finance and strategy as well as, depending on the […]
Read More »Why do we buy a certain brand? What is it that attracts us and keeps us as customers, especially in this fickle world of diversified selections, price wars, and bombardments of advertising gimmicks? It is because we’ve grown accustomed to that brand giving us the same experience yesterday, today and tomorrow. It is consistently. Moreover, when they try to change […]
Read More »I just attended a seminar on CyberSecurity given by David P. Weber, JD, CFE. Mr. Weber was the former Assistant Inspector General for Investigations at the U.S. Securities and Exchange Commission, and now is a Professor and Academic Director for the Fraud Management Programs at the University of Maryland Robert H Smith School of Business. His watch words […]
Read More »Marketing I just received this email… and it made me chuckle…. From: Eric Johnson <ejohnson@usbfund.com> Subject: * SBA.NET.WEB approved at 3.75% Good morning Wayne! Just wanted to follow-up on our conversation that we had last November 11th, in regards to SBA.NET.WEB’s new projects. We ran a D&B analysis and you scored 76 out of 80 which places you […]
Read More »Have you ever wondered what makes a business just piss you off so bad, that you need to tell the world never, ever do business with them? Well, AgreeYa is one of a growing set of businesses whose values in action are so corrupt as to belie that anyone has any idea of what is […]
Read More »So we have a Shopify website and we’re using Shopify Payments (Stripe). In the last week they flagged 37 orders as “High risk of fraud detected Before fulfilling this order or capturing payment, please review the fraud analysis and determine if this order is fraudulent” Thank you. We didn’t ship those orders. As expected no […]
Read More »I have Bill.com them to be one of the most overpriced, under performing companies that hides behind layers of obscurity should you have an issue. It took 4 emails this time to get them to cancel an account I never used, but they were looking for payment. I tried once before and got no where. […]
Read More »Liz Ryan posted an exceptionally good poll about business expenses and employee use of credit cards. Issues were raises from financial inequality between employees and whether they owned a credit card, and if they did, how much credit was available. I, as a CFO, has found company credit cards a disaster, and as I explained I […]
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